At Promos Arbozine Boutique, we take pride in offering high-quality plants including trees, shrubs, flowering bulbs, and perennials to gardening enthusiasts worldwide. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Return & Exchange Eligibility

You may return or exchange most items within 15 days of receiving your order, provided that:

  • The item is in its original condition (unplanted and with original packaging when possible)
  • The item shows no signs of damage caused by improper handling after delivery
  • You have the original receipt or proof of purchase

Please note: Due to their perishable nature, flowering bulbs cannot be returned or exchanged unless they arrive damaged or defective. All bulb sales are final once planted.

Return & Exchange Process

Step 1: Request Authorization

Before returning any items, please contact our customer service team at [email protected] within 15 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Promos Arbozine Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return/exchange:
– [Product Name]
– [Quantity]
– [Reason for return/exchange]

Please provide instructions for returning the item(s) and any RMA number required.

Thank you,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Return

Once you receive your RMA number:

  • Securely package the item(s) in their original packaging if possible
  • Include a copy of your order confirmation or packing slip
  • Clearly write the RMA number on the outside of the package

Step 3: Ship Your Return

Ship your return to:

Promos Arbozine Boutique
Returns Department – RMA #[Your RMA Number]
18 Avenue de Hambourg
Marseille, FR 67604

We recommend using a trackable shipping service as we cannot be responsible for lost return shipments.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • For exchanges, we will ship the replacement item once the return is received

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item:

  • Contact us immediately at [email protected] with photos of the damaged item or incorrect product
  • We will arrange for a replacement or refund without requiring you to return the item in most cases

International Returns

For customers outside France:

  • You are responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • Please mark the package as « Returned Goods » to avoid additional customs charges

Need Help?

Our gardening experts are happy to assist with any questions about our products or the return process. Contact us at [email protected] and we’ll respond within 24-48 hours.